Return & Refund Policy

1. Return Period

We accept returns within 5 to 7 working days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. Eligible Returns

Returns are accepted for the following reasons:

• Defective or damaged products
• Wrong product delivered
• Missing items from your order
• Products not matching the description
• Quality issues or manufacturing defects

3. Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized products
• Products with broken seals or tampered packaging
• Products damaged due to misuse or negligence
• Products without original packaging and tags
• Free samples

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us within 5 to 7 working days of receiving your order
2. Provide your order number and reason for return
3. Share photos of the product (if damaged or defective)
4. Wait for our team to approve your return request
5. Pack the product securely in its original packaging
6. Ship the product to our return address (provided after approval)

5. Return Shipping

For Defective/Damaged Products: We will arrange pickup or provide a prepaid return label. You will not be charged for return shipping.

For Other Returns: Return shipping costs will be borne by the customer unless the return is due to our error.

6. Refund Process

Once we receive and inspect your returned product:

• Inspection will be completed within 2-3 working days
• If approved, refund will be initiated within 5 to 7 working days
• Refund will be processed to your original payment method
• For COD orders, refund will be via bank transfer (provide bank details)
• You will receive an email confirmation once refund is processed

7. Refund Timeline

8. Partial Refunds

Partial refunds may be granted in the following cases:

• Products with obvious signs of use
• Products returned without original packaging
• Products damaged after delivery (not during shipping)
• Products returned after the return period

9. Exchange Policy

We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired product.

10. Cancellation Policy

Before Shipment: Orders can be cancelled free of charge before shipment. Contact us immediately to cancel your order.

After Shipment: Once shipped, orders cannot be cancelled. You may refuse delivery or return the product as per our return policy.

11. Damaged or Defective Products

If you receive a damaged or defective product:

1. Do not accept the delivery if packaging is visibly damaged
2. If damage is discovered after opening, take photos immediately
3. Contact us within 24 hours with photos and order details
4. We will arrange for replacement or full refund
5. No questions asked for genuine defects

12. Contact Us for Returns

For return requests or questions about our return policy, please contact us: